Dear Andrew, First of all – my hat off to you for doing this job! What an excellent resource this website has been for me in my journey building an online business. I have a question for you – I have heard about something called “deep linking” – what it is and how it can help me to get higher in Google? Thanks, Elizabeth, UK Dear Elizabeth, Thanks for your appreciati...

Hi Andrew, Do you know of any good, cheap Live Chat software for small businesses? I run an online shop (part time, more like a hobby for me) and currently working on improving conversion rates. Would Live Chat help me achieve that? And is it a good idea at all if I can’t be “online” all day long due to other commitments? Thanks so much! Tracey, Devon Hi Tracey, Thanks for your q...

I have seen online shops with AdSense ads – is it a good way to make extra money? As I believe more than 95% visitors leaves my site anyway, why not make extra money via advertising? Thanks, Dave (UK) Hi Dave, Thanks for your question. This is a really, really BAD idea! I have also seen shops doing this and every time it scares me off! Ask yourself: 1. Why would you want to make your company...

Hi Andrew, I’m totally new to all this “sell online” stuff and really need some guidance from you. I just ordered your Easy Auction Business video course and while waiting for it to arrive, thought will ask you one question – What’s the best way to start out? Via eBay or building your own shop? I believe there are advantages and dis-advantages to both but what you wo...

Do you have any advice on how to best plan for up-coming holiday season? What would be the best time to start promoting for Halloween and Christmas? Maybe it’s too early yet but I can’t wait for shoppers to come back online after rather quite summer period I do sell all kinds of products on eBay, mainly As Seen On TV stuff and similar goods (many orders go as gifts). Best, Nigel (UK...

I have designed some clocks that I think would sell really well. Where would be a good place to start selling them? They are my own designs and there’s nothing out there, even on eBay. Cheers, Dean Hi Dean, Thanks for your question. There’s no real difference in selling your own product or selling product manufactured by someone else. You still have to sell it The fact that thereR...

I’m working on my first import deal from China but not sure on what shipping method should I use? I have found supplier (on Alibaba.com), they look totally legit, take PayPal etc. so that’s all sorted! Products in question – children clothing, first order coming close to $500 (just as a test purchase). If all goes well, next order will be much bigger (close to $10k mark). Any ad...

At the moment I’m selling on eBay as well as via my own e-commerce shop. At the moment we only take PayPal but as shops’ sales are increasing I truly believe we should start taking cards as well. What’s the easiest/simplest way to do this? Should we take card payments on eBay as well? Or it’s enough to offer this service only for shop’s customers? Also, it would be g...

Hi Andrew! I was on TWF and saw Microsoft customer returns pallets for £300, with a claimed RRP of £6000-£11000. Do you think that these are good for a potential quick profit? Have you had any experiences with customer return pallets? Thanks, Durham Hi Durham, Thanks for your question! Ask yourself – does it sound REAL to you? A pallet “worth” £6000-£11000 full of Microsoft ...

Hi Andrew! First of all, let me say thank you for such an informative blog. I have searched tirelessly for one- stop-shop where I could get all the questions answered with regards to many topics you have already addressed. So thank you!!! As for my question – I have an online store which is fully functional however don’t have products to sell. I was wondering is there a way to feed pro...